Are you tired of receiving endless customer support inquiries through email or phone? A helpdesk software can save you time and simplify your customer support processes. Two of the most popular helpdesk software are Zendesk and Freshdesk. In this blog post, we'll compare these two platforms to help you choose the best one for your business needs.
Overview
Zendesk was founded in 2007 and is now used by more than 200,000 businesses worldwide. It offers a wide range of customer support tools, including chat, email, and social media integration. Freshdesk, on the other hand, was founded in 2010 and has over 150,000 customers worldwide. Freshdesk prides itself on its ease of use and affordable pricing.
Pricing
Pricing is an essential factor to consider when choosing a helpdesk software. Zendesk offers a range of pricing plans starting at $5 per agent per month for its Essential plan. The Team plan costs $19 per agent per month, while the Professional plan costs $49 per agent per month. Zendesk's Enterprise plan is highly customizable and requires you to contact the sales team to get a quote.
Freshdesk's pricing plans are similar to Zendesk. Its Sprout plan is free for unlimited agents, while its Blossom plan costs $15 per agent per month. The Garden plan costs $35 per agent per month, while the Estate plan costs $49 per agent per month. Freshdesk's Forest plan is highly customizable and requires you to contact the sales team to get a quote.
Features
Both Zendesk and Freshdesk offer a range of features to help you manage your customer support. Zendesk's features include:
- Customizable dashboards
- Email and chat support
- Social media integration
- Multiple ticket forms
- Automations and workflows
- Self-service portal
Freshdesk's features include:
- Customizable ticket forms
- Email and chat support
- Social media integration
- Ticket dispatching
- Automation and Canned Responses
- Self-service portal
Usability
Zendesk's interface is clean and straightforward, making it easy for users to navigate its features. It offers a help center with articles and videos to help users get started. Zendesk also has a mobile app for iOS and Android.
Freshdesk is known for its ease of use and user-friendly interface. Its dashboard is customizable and allows users to view customer data in real-time. Freshdesk also offers a mobile app for iOS and Android.
Integration
Zendesk integrates with a range of third-party tools, including Salesforce, Shopify, and Mailchimp. Freshdesk also integrates with third-party tools like Salesforce, Shopify, and Slack. Both platforms support Zapier, which allows users to connect their helpdesk software with other applications.
Conclusion
Both Zendesk and Freshdesk are great options for businesses that want to streamline their customer support processes. Zendesk may be a better fit if you need more customization options, while Freshdesk may be more suitable if you're looking for affordability and ease of use.
Ultimately, the right choice depends on your business needs and budget, so it's worth trying out both platforms before making a decision.
References
- Zendesk Pricing, https://www.zendesk.com/pricing/
- Freshdesk Pricing, https://freshdesk.com/pricing/
- Zendesk Features, https://www.zendesk.com/product/features/
- Freshdesk Features, https://freshdesk.com/features/